Terms and Conditions
Any cancellations made within our cancellation period will unfortunately result in the complete forfeiture of the ticket price. There is a 14-day cancellation period for all overnight boats (excluding the 5day/4night Dive expedition on Kiana which is 30 days).
There is a 24-hour cancellation period for all day trips and a 21-day cancellation period for all private charters. Cancellations made outside these time frames will be refunded in full, minus any credit card/administration fees.
Please note – This is the cancellation policy of Whitsundays Sailing Adventures. If you have booked through a travel agent, you will be bound by their terms and some agents will have longer cancellation periods. If you have been approved to move your date of travel, and you are within our cancellation period, a $50 per person transfer fee may be applicable.
WSA and its operators reserve the right to cancel a vessel’s operation at any time for any reason, including but not limited to mechanical issues, weather conditions, or other unforeseen circumstances.
Ticket Terms
All prices are per person in AUD and include GST (excluding administration fees). Prices are based on multi-share accommodation unless otherwise specified. Prices do not include airfares or transfers. While most pricing is quoted at a per passenger rate, private cabins must be booked and paid for by the full cabin price. Passengers wanting sole use of a private cabin will need to pay the full cabin price, usually for 2 persons. All prices include professional skipper and crew, live-aboard accommodation, all meals, fresh linen and use of wet suits or stinger suits and snorkelling equipment.
Some vessels also include SCUBA Diving. This is an optional extra and unless you have pre-paid for your dive, they are payable on board. Some vessels have a card machine on board, others do not. Please make sure you carry money incase of this. Prices are subject to change and are listed in your confirmation email and boarding pass.
Some vessels are liquor licensed and provide the option of purchasing alcohol on board therefore no BYO is allowed on these vessels. Most vessels allow guests to bring their own (BYO) alcohol to enjoy responsibly on board at no charge. Most vessels provide bottled water and soft drinks for purchase on board.Some vessels have a card machine on board, others do not. Please make sure you carry money incase of this.
Due to Airlie Beach being located in the tropics we can occasionally experience inclement weather. Our wet season is usually anywhere from December to May and we highly recommend you purchase Travel Insurance which would cover for such things as road closures, flight, bus, or tour cancellations.
Our tours offer adventure sailing and we do not cancel due to rain, clouds or strong winds. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area, or if the operator or Skipper of the boat deems the weather to be unsafe. The safety of our guests and our Crew are our highest priority and our vessel Operators or Crew reserve the right to vary itineraries for safety and passenger comfort.
Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard guests, we cannot be responsible for any damage, personal injury or loss due to the actions of passengers that are beyond our control. At certain times of year ‘dangerous’ jellyfish inhabit these waters and passengers should take care for their own safety. Passengers entering the water do so at their own risk and the owners or operators of the vessel will not be liable for any personal injury, illness, death, or any other consequences whatsoever of passengers being stung by jellyfish. To minimise this risk, you will be provided with a full length protective ‘Stinger Suit’ to wear whilst swimming and snorkelling during the cruise. Whitsundays Sailing Adventures.com and its related bodies corporate, its officers, employees and agents are not the owner or operator of any vessel on which any passengers sail.
Accordingly, it shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any injury to person or property which is suffered or sustained by any passenger as a result of participating in any of its sailing adventures, except for any liability which cannot be excluded by law.
Accessibility
While our aim is to be as inclusive as possible, certain requirements may be limited due to the design of the vessels. To ensure a comfortable and safe journey for all passengers, including those requiring assistance such as families with children under twelve, elderly individuals, passengers needing mobility support, or those with specific medical conditions, it is important to contact Whitsunday Sailing Adventures before booking a tour. This allows for discussion of accessibility needs and approval from the operator to make necessary arrangements for a safe and comfortable experience.
Failure to communicate accessibility requirements to Whitsunday Sailing Adventures before the 14-day cancellation window may result in cancellation if the needs cannot be accommodated.
To meet our minimum safety standards, passengers must be able to exit the vessel unassisted in an emergency. This includes the ability to use a 1.5-metre ladder without assistance, either into the tender vessel or the saloon area, depending on the chosen vessel. Please note that, unfortunately, none of our vessels are wheelchair accessible. If you have any concerns regarding these requirements, we recommend speaking with our Reservations team before booking to ensure a smooth and enjoyable experience.
Legal Disclaimer
The information provided on this website is of a general nature and no representations are made as to its completeness and currency. The material contained on this web site is liable to change at any time without notice. The information does not constitute legal advice and as such no individual should rely or act solely on the basis of this information. The information presented is in no way a substitute for detailed legal advice. Access to information on this web site does not create either a relationship of solicitor/client or formulate a contract between the web site hosts and visitors.
This web site may contain links, frames and references designed to assist in accessing related material. Whitsundays Sailing Adventures makes no warranty or representation as to the accuracy or applicability or the material contained in those sites. We can not control the content of other sites, as such references are not an endorsement of those parties or their products and services.
Copyright is retained in all works contained in this web site. Unless prior written consent is obtained no material may be reproduced, adapted, distributed, stored or transmitted unless; the reproduction is for private or non-commercial purposes and that such works are clearly attributed to Whitsundays Sailing Adventures Lawyers with a copy of this disclaimer attached
Whitsundays Sailing Adventures does not represent or warrant that the information on this website is free from viruses or like defects and recommends that an appropriate virus check be utilised prior to downloading any file.
Whitsundays Sailing Adventures excludes to the extent permitted by law all liability to third parties that access information contained on this web site either directly or indirectly and rely on or use such materials.
